Maybe you’re not ready for the cloud. Perhaps concerns about cost, complexity or confidence make you want to keep your IT systems in-house. We’re not here to question your decisions – we’re here to help you make them work. Our support offering is designed to give you the same predictable reliability and controlled cost as our DesktopLive cloud service.
Like all of our services, our support product is focussed on your business' success. That means you pay us for results. We guarantee to keep your infrastructure working properly. This means we’re proactive – working to keep your systems properly maintained to prevent failure – and we don’t charge for call-outs.
We don't question your decisions, we help you to make them work
Our service is fixed-cost: there are no unexpected bills and no limits on your use of our service desk. We have a simple menu of products designed to suit all sizes of business and all levels of complexity, with no hidden extras. You get clear advice in plain English and regular reports on system and service performance.