Managed Networks celebrates ten years providing IT support
On Thursday 18th November 1999 Emerthames Limited starting trading as Managed Networks and the fun began.
Our very first IT support client was a philanthropy based in London’s West End and they are still a client today. We still have 80% of the contracted clients we have ever had, so there must be something about our proactive IT support service that is right for the SME market.
Ben Rapp, our CEO, started the company in order to provide small and medium-businesses with corporate-grade IT. His experience of working with enterprise clients such as BT and Diageo meant he saw how larger companies provide reliable and resilient IT to their staff. Small companies need their IT to be just as reliable and our proactive IT support model was devised to do just that.
In the past ten years we have grown from just one engineer to 20+ Microsoft Certified Systems Engineers, from one office to three and plans for full national coverage in the next four years and from that first client to now having 1000’s of users under our support umbrella.
Managed Networks only works in the SME sector. We only provide IT support to companies up to 250 users because our service model provides the most value to companies in this category. We are not, however vertically-focussed and this means we can bring best practices from a range of different industries to bear on your IT network.
It has been a great first ten years and we look forward to the next ten!
