DesktopLive: cloud as a solution

“Cloud” doesn’t really mean anything. As soon as you start looking into it, you start drowning in jargon. Do you need public cloud, private cloud, hybrid cloud? What about software-as-a-service, or desktop-as-a-service, or infrastructure-as-a-service? If you’re trying to make the right choices for your business, it’s a nightmare.

What you really need isn’t a particular cloud service, but a change of outlook. Instead of being asked to choose technical options, and combine services from multiple suppliers, you need to be able to say:

Even once you’ve selected a service you face another set of problems:

• Who’s going to look after your PCs, laptops and tablets? – after all, you still need them to use the cloud.
• Whom do you call when something goes wrong, or you need help? And will they be able to fix it, or will they have to call someone else?
• Whose responsibility is it to make sure you can connect to the services you’ve chosen? What if your internet connection isn’t fast enough?