Prima Passports and Visas helps its clients to get the visas they need for travel anywhere in the world – saving them a lot of time and hassle. With much of its business coming through the website, Prima needed robust, responsive and flexible IT support.
Director Carlos Claro had bad experiences with inadequate IT infrastructure when he founded the company, so he shopped around before choosing Managed Networks as his IT partner.
There was also a problem at Prima’s new rented offices - inadequate internet speeds. Managed Networks solved the problem by installing a ‘staging server’. Within days of moving in, Prima had the IT performance it needed.
Business continuity was ensured by everything on Prima’s staging server being copied in real time to a data centre, so that in the event of any breakdown or disaster, it would be possible to recover all material within 24 hours.
Finally, when it came to day-to-day maintenance, Carlos found Managed Networks to be “a pleasure to deal with,” performing all tasks well within stated response times.