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Keynote speaking at the Ticketing Professionals Conference

Fast-paced technology innovations and changing leisure behaviours in a tough economic climate affects many ticketing organisations. Effective cyber-security governance is part of this - what it means, how it works, why it's a board issue.


On the success of last year's Ticketing Professionals Conference and being the highest rated speaker, Ben Rapp founder of Managed Networks was asked to speak again. He shared insights and practical tips on securing venues and entertainment companies from the growing cyber threats.

Ticketing professionals are constantly challenged to generate more revenue by developing successful new sales techniques and pricing strategies whilst striving to minimise operational costs by driving customers to engage with new technology to book tickets.

Topics covered

  1. Effective cyber-security governance – what it means, how it works, why it's a board issue.
  2. Malware, viruses, ransomware – how to reduce the risk of infection, and what to do if you are infected.
  3. The human factor – reducing risks from error, fraud and negligence.
  4. Regulation – GDPR, PCI-DSS, privacy Shield: what they mean for you and how to approach compliance.
  5. Industry threats – ticket fraud, DDOS attacks, targeted hacking, terrorism: what you need to know and where to go for help.

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About the event

The first Ticketing Professionals Conference took place in February 2016 at the International Convention Centre in Birmingham. This inaugural event brought together 300 delegates for 24 sessions over two days of professional development, personal growth and peer networking. It is aimed at anyone directly or indirectly involved in ticketing the arts, sports, arenas and festivals, ticket agents, entertainment management and marketing. This is the place to see and learn about new technologies.