Engineers
We employ only Microsoft Certified Systems Engineers (MCSE): they must be Windows 2003 certified and have Microsoft Exchange Server as one of their electives.
Our engineers are all third line support engineers, you'll never have to worry about a problem being unsolvable. If there is a problem that an engineer cannot deal with, they simply talk to one of the others and they solve the problem between them. You are effectively employing the whole team for every day of the week.
When looking to outsource your IT support, which would you prefer? A company that ensures their support engineers are properly qualified or one that doesnt?
Dont just take our word for why you should insist on MCSE qualified support engineers. Tony Neuser, director for Microsoft Solutions Practice, Unisys Global Network Services, says:
"The MCSE certification is a must for us. In recruiting, we wont look at a potential hire unless hes certified. On our existing staff, all of our professionals are certified or are in the process of upgrading. Being able to point to an all-MCSE staff is a great way to quantify our technical depth to colleagues within the company and to potential customers."
