VoIP allows you to route phone calls to and from anywhere in your organisation that you can reach with network traffic. It means not only that your desk phones can be connected using the same cabling system that serves your computers, but also that home workers and remote offices can be connected directly to your phone system, exactly as though they were sitting at a desk in your main office. They can receive and transfer calls, form part of hunt groups, have voicemail and call recording and enjoy all the other facilities of your main switch. In turn, you have one originating point for all calls, no cost-per-use for calls between offices or to home workers, easier call reporting and a much lower cost to install or move a phone.
The catch? VoIP installations require expert configuration of your network to ensure that all callers experience full call quality and that phones communicate correctly with the main switch. Managed Networks has extensive experience of managing VoIP installations, both simple single-site systems with a few home workers and complex multi-site systems with end-to-end call quality assurance, resilient routing and multiple telephone switches.
We work with our telecoms partner, Actimax plc, to deliver the best solution for your needs with complete integration of IT and telecoms installation and support.