IT Support Company

Delfont Mackintosh

 Delfont Mackintosh, our flagship client, are the part of the Cameron Mackintosh group responsible for running seven of the West End’s premier theatres (the Prince Edward, the Prince of Wales, the Novello, the Queen’s, the Gielgud, the Noel Coward theatre and the Wyndhams).

We have been working with Delfont Mackintosh since 2002 on a complete renewal of their administrative and box office I.T. systems and the expansion of their network to cover an increasing number of theatres. We completed phase 4 of the project this year with the successful expansion of the network to two further theatres and have just agreed phase 5 which extends the network to an additional theatre.

6 sites

linked by BT LES 10/100 primary lines, wheel-and-spoke topology, Cisco routing, failover to SonicWall VPN using Easynet ADSL

HP 4100GL and 2500 layer 2/3 IP switching, fully managed (>20 switches)

802.1q and 802.1p traffic management and IP quality-of-service

Multiple fibre switch interlinks

>25 servers, all Windows 2000/Dell

File/AV/ADC/DHCP
Exchange
SQL2000 clustered pair
MTS clustered pair
6-server Citrix farm
1 on-line and 1 stand-by credit card server
3 local DHCP/GC servers
Remote log-ship hot-standby SQL/Citrix
Load-balanced web servers
Intranet and reporting

>200 clients

mixture of conventional and thin client technology
locked down desktops with multiple user profiles
Citrix Metaframe application publishing

Multiple services

Massively fault-tolerant core box office system
Citrix Metaframe Secure Access Manager for remote access to box office systems
Integration with Mitel IP telephony
IP-based till and plasma systems

No downtime

All designed, supplied, implemented and supported by Managed Networks with genuine 99.99% availability and zero unplanned downtime.